FAQs in relation to Mascon/TELUS acquisition

What changes for customers today?

Nothing. South Kountry Cable is here to support you. At this time all services, prices, bills, support hours and contact information remain the same. You do not need to take any action to keep receiving the same great South Kountry Cable services.

What does this change for customers in the future?

As the transition moves along, notifications will be sent via mail, email, website, and social media channels. You can   also visit the South Kountry Cable website to keep up to date. If you   have any questions, please contact your South Kountry Cable Customer Support Representatives the same as you always have.

Will you continue offering the same products and services you do today?

Our services are not changing, at this time. 

New customers can continue to order services in the areas we support. 

Will the cost of my services change?

No. For the foreseeable future, all products, services, prices and billing will remain the same. Any updates on service   changes will be well advertised.

Will there be any disruption to my services?

As the transition progresses, you will be notified of any changes to your services.

Will the way I contact South Kountry Cable change?

No. For the foreseeable future, customers can continue to reach South Kountry Cable the same as they do today. Any   updates on service changes will be well advertised. For general inquiries and support, please call 250-429-3112, email info@skcmail.ca or visit us online at https://southkountrycable.ca/

Can I still upgrade or make changes to my South Kountry Internet services?

Yes. You can always upgrade your current services, subscribe to new services, and make changes to your account by   contacting South Kountry Cable.

When will I have to switch to a TELUS service?

As the transition progresses, you will be notified of any changes to your services.

Where can I learn about what services TELUS will offer in my community?

As the transition progresses, updates on any TELUS product and service availability will be advertised.

How do I get in touch with TELUS if I want to discuss more details of the changes? 

Your best point of contact is still your South Kountry Cable Customer Support Team at 250-429-3112, email info@skcmail.ca or visit us online at https://southkountrycable.ca/

Will TELUS be announcing new acquisitions in British Columbia?

We are not able to comment on any future TELUS plans.